FULL-TIME Full-time

LOCATION CA

JOB SUMMARY

The Fitness Operations Specialist plays an instrumental role in ensuring operational excellence within our fitness business. Reporting to the Sr. Director of Fitness, this role will liaison with field teams to operationalize member satisfaction and team member development across our fitness offerings.

ESSENTIAL DUTIES & RESPONSIBILTIES

• In partnership with the Sr. Director of Fitness and field fitness leaders, the Fitness Operations specialist develops, implements, and sustains fitness processes, tools and products that align with our brand promise.

• Supports District Fitness Managers (DFM) and club teams to recruit, hire and onboard new Coaches.

• Manages and validates the certification process for new Coaches.

• Develops and delivers content to upskill team members in fitness services and offerings.

• Conducts testing of new experiences within a specific set of clubs to assess effectiveness and scalability.

• Assists in the rollout of new products and experiences at scale, ensuring seamless integration and execution.

• Provides feedback to corporate teams based on insights gathered from club operations and member interactions to continuously improve the fitness experience.

• Trains fitness and field team members in Group Fitness (GX,) fitness products and tools.

• Supports field teams to deliver great Group Fitness offerings, supports in reviewing scheduling, and class offerings as needed.

• Collaborate on the development, implementation, and continuous refinement of the Fitness standard operating procedures to create a consistent, effective Fitness experience across all clubs.

• Team with key stakeholders to optimize existing process and protocol to increase the efficiency of day-to-day Fitness operations.

• Partner with Fitness and Field Leadership, Learning and Development, and various Subject Matter Experts to identify, create, and deliver learning resources focused on growing the Fitness business.

• Collaborate with the District Fitness Managers to identify, design, and deliver solutions for targeted intervention and Fitness performance improvement (e.g., improve resign, create coaching consulting session consistency)

• Support efforts to test, learn, and refine new Fitness products in market.

• Maintain communication with Fitness leadership, in particular District Fitness Managers, and corporate functional partners to ensure alignment across key touch points.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• 3-5 years of experience in the fitness industry.

• Strong communication and interpersonal skills.

• Certification as a personal trainer, group fitness instructor or exercise science related degree.

• Ability to thrive in a fast paced, dynamic environment.

• Excellent organizational and problem-solving abilities.

• Ability to work independently and collaboratively on a Team.

• Proficiency in Microsoft Office Suite and other relevant software applications.

Preferred Knowledge, Skills & Abilities

• Experience training and onboarding fitness team members.

Physical Demands/ Environmental Conditions

• Must be able to lift 50 pounds.

• While performing the duties of this job the team member is regularly exposed to moving mechanical parts.

• The noise level in the environment is occasionally loud.

Travel Requirement

• It is expected that this role will spend up to 75% in the field, which may require frequent travel by car and occasionally (less than 5%) by plane.

DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Washington State : Receive 40 hours of sick time on your first day of employment. After 6 months of employment, accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 120 hours, inclusive of time carried over.

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Salary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $82,283.00-$91,425.00 (Exempt), $39.56-$43.95 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $85,860.00-$95,400.00 (Exempt), $41.28-$45.87 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $77,274.00-$85,860.00 (Exempt), $37.15-$41.28 (Non-Exempt)

FUNCTIONAL GROUP Fitness