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24 Hour Fitness, INC. Team Member Relations Partner in San Ramon, California

FULL-TIME Full-time

LOCATION 12647 Alcosta Blvd San Ramon CA 94583

The Team Member Relations Partner is a key member of our centralized Employee Relations team responsible for the prompt, thorough, and objective investigation of escalated team member concerns. This role will effectively conduct and manage complex ER cases from intake to resolution while ensuring that team members are treated fairly and with respect, and that cases are investigated and brought to resolution in a timely manner. This role will provide advice and counsel to HR and managers to ensure the consistent application of policies and procedures across the organization.


  • Conduct investigations and manage cases for a wide variety of allegations including, but not limited to: harassment, discrimination, retaliation, and workplace violence.

  • Strategically prepare for interviews and effectively interview complainants, subjects, and witnesses.

  • Prepare, maintain, and track all case related documents and communication in the designated case management system.

  • Communicate regularly regarding pending investigations and provide timely investigation reports with supporting documentation.

  • Consult with in house employment attorneys as needed to ensure compliance and consistent interpretation of relevant laws and regulations.

  • Apply independent judgment when providing guidance to HR and managers in the resolution of workplace concerns.

  • Develop effective relationships with team members, HR, and managers and become a trusted resource.

  • Identify macro trends and themes as it relates to ER concerns and create, recommend, and influence positive change to solve the root problem.

  • Collaborate with manager to develop rigorous data analysis and reporting that will provide insights to the business.


This position reports directly to the Sr. Manager, Team Member Relations and works effectively with both field and corporate positions, including but not limited to HR, club leadership, Legal, Loss Prevention, Compensation, Benefits, HRIS, Payroll, Talent Acquisition, and Facilities.


Knowledge, Skills & Abilities

  • Demonstrated skill and ability to conduct and resolve basic and complex investigations and develop a sound, reasonable conclusions.

  • Excellent verbal and written communications skills.

  • Ability to build rapport quickly and maintain effective working relationships.

  • Ability to maintain a balanced and impartial viewpoint.

  • A high level of confidentiality and integrity.

  • Strong project and time management skills with the ability to multi-task and manage multiple projects to closure.

  • High sense of urgency and bias for action.

  • Strong attention to detail.

  • Technical ability to use a wide array of systems from a user and admin perspective.

  • Strong qualitative and quantitative analytical skills.

  • Knowledge of effective HR practices, methods and processes in employment law and employee relations.

  • Knowledge of federal and state employment and labor laws.

Educational Level/Certifications

  • Bachelor's degree in Human Resources or related field.

  • AWI-CH or PHR/SPHR certification preferred.

Work Experience and Qualifications

  • Minimum of one year of experience in employee relations and investigations.

Physical Demands/ Environmental Conditions

  • May require extended hours of computer work.

  • Will require extended time talking on the phone.

Travel Requirement

  • No travel.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.

Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.