24 Hour Fitness, INC. Sr. Employee Relations Partner in San Ramon, California

LOCATION 12647 Alcosta Blvd San Ramon CA 94583


The Employee Relations Partner is a key member of our centralized ER team responsible for the prompt, thorough, and objective investigation of escalated team member concerns. This role will effectively conduct and manage ER cases from intake to resolution while ensuring that team members are treated fairly and with respect, and that cases are investigated and brought to resolution in a timely manner. This role will provide advice and counsel to HR and managers to ensure the consistent application of policies and procedures across the organization.


*Conduct investigations and manage cases for a wide variety of allegations including, but not limited to: harassment, discrimination, retaliation, and workplace violence.

*Strategically prepare for interviews and effectively interview complainants, subjects, and witnesses.

*Prepare, maintain, and track all case related documents and communication in the designated case management system.

*Communicate regularly regarding pending investigations and provide timely investigation reports with supporting documentation.

*Consult with in house employment attorneys as needed to ensure compliance and consistent interpretation of relevant laws and regulations.

*Apply independent judgment when providing guidance to HR and managers in the resolution of workplace concerns.

*Develop effective relationships with team members, HR, and managers and become a trusted resource.

*Identify macro trends and themes as it relates to ER concerns and create, recommend, and influence positive change to solve the root problem.

*Participate in projects led by the ER team as needed.


This position reports directly to the Sr. Manager, Employee Relations and works effectively with both field and corporate positions, including but not limited to HR, club leadership, Legal, Loss Prevention, Compensation, Benefits, HRIS, Payroll, Talent Acquisition, and Facilities.


Knowledge, Skills & Abilities

*Demonstrated skill and ability to conduct and resolve basic and complex investigations and develop sound, reasonable conclusions.

*Excellent verbal and written communications skills.

*Ability to build rapport quickly and maintain effective working relationships.

*Ability to maintain a balanced and impartial viewpoint.

*A high level of confidentiality and integrity.

*Strong project and time management skills with ability to multi-task and manage multiple projects to closure.

*High sense of urgency and bias for action.

*Strong attention to detail.

*Technical ability to use a wide array of systems from a user and admin perspective.

*Knowledge of effective HR practices, methods and processes in employment law and employee relations.

*Knowledge of federal and state employment and labor laws.

Educational Level/Certifications

*Bachelor's degree in Human Resources or related field.

*AWI-CH or PHR/SPHR certification preferred.

Work Experience and Qualifications

*Minimum of two years of experience in employee relations and investigations.

Physical Demands/ Environmental Conditions

*May require extended hours of computer work.

*May require extended time talking on the phone.

Travel Requirement

*May require some travel.


FULL-TIME Full-time