24 Hour Fitness, INC. Sr. Director, Strategy in San Ramon, California
LOCATION 12647 Alcosta Blvd San Ramon CA 94583
24Hour Fitness is one of the world's largest and most well established fitness clubs with over 3.5 million members, 23,000 team members, and more than 430 locations covering across 13 states.
We help our members transform their lives every day and our mission is 'To create a healthier, happier world'.
We understand that customers' needs and expectations are rapidly changing and recently undertook an extensive review and refreshed our strategy. Our aspiration is to become the most customer-centric organization, to connect with our members at every critical moment of their fitness journey, whether they choose to build relationships in the gym, online, at home, or on their job site, with the ultimate goal of helping them achieve their desired results on their terms.
What you will be doing in this role:
A key outcome of the strategic work was the development of a team that will focus on combining, Strategy, Innovation, Design and Transformation to create a members experience that redefines how consumers engage with fitness. To lead Strategy and Innovation, we are seeking a Sr. Director of Strategy and Innovation.
The Sr. Director of Strategy & Innovation will lead a dedicated team focused on co-leading the 3-4 critical initiatives resulting from the strategic work, identifying and framing new strategic options, sizing and developing action plans to realize value. This role will have high visibility across the executive team, and will work with multiple functions in the organization. Position will be a key leader in testing innovative concepts in our 'Concept clubs'.
ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent
- Continues to refine and develop the updated 24HF Value Creation Plan:
o Leads updating the 24 Hour Fitness strategy and long-term roadmap annually
o Leads the development of the annual operating plan with finance
o Finds new process improvement opportunities aimed at driving growth and creating shareholder value
o Assist ELT and departments leads in the creation of operational and tactical plans to support company strategy
- Leads critical initiatives as defined by 24HF Leadership team along with strategy team
o Develop the sizing and prioritize strategic initiatives as determined by the ELT and strategy team
o Develop robust project plans, key questions, deliverables and outcomes
o Test and pilot ideas (if applicable)
o Develop tracking templates and process to ensure results delivery
- Continuously develop and improve procedures that will lead to more strategic, insightful plans and/or workflow improvements 40%
Works hand-in-hand with Innovation team on implementing concepts in our clubs that are designed around the consumer and demonstrate leading innovation ideas and concepts
Leads innovation by actively participating in the development of new concepts, services and product development, demand drivers and implementation plans including evaluating new business models; may be asked to lead and own specific plans.
Assesses new opportunities and trends that are emerging within the fitness industry including disruptive technologies and provides a perspective on risk/ability to recreate though a 24Hour Fitness lens.
Oversees and works with individual businesses to identify, explore and analyze new opportunities and develop new strategic business initiatives that support growth objectives of the organization. 30%
Enterprise Analytics & BOD Material Development:
Establishes key analysis and insights to support the development of strategic priorities for the company working in conjunction with organizational leaders and senior leadership.
Develops Board of Director materials for monthly and quarterly meetings.
Drives business insights by leading key analysis to ensure departments have actionable insights to drive value within the business
Serves as the "center of excellence" on analysis and supporting the development of critical KPIs and reporting dashboards used in evaluating business and program effectiveness
Works cross-functionally to conduct and analyzes consumer research providing insight on strategy issues for the company and for individual businesses. 20%
M&A and Strategic Partnerships:
Works with SVP of Value Creation, Strategy and Transformation to assess all M&A , working with existing shareholders and advisors when needed.
Identifies strategic partnerships to support innovation or new consumer centric ideas to test within our clubs. Defines the potential models, completes scenario analysis to determine the best option and leads negotiations with strategic partnerships. 10%
Team building & development:
Recruits and hires highly passionate and strategic individuals to be part of our newly developed team
Assess existing organizational structure and deployment of resources across the team and continually optimizes it based on areas were most value can be created
Develops team and the next group of effective leaders across the organization.
This role will report to the SVP of Strategy, Transformation and Innovation and have 2-3 direct reports initially, however given this is a new group the reporting lines and structure are likely to change. Position is a key collaborator with Sr. Leaders and will work closely with all levels of team members across organization.
Knowledge, Skills & Abilities
Strong analytical toolkit including ability to develop, run and create output in excel
Proven ability to communicate to executive audience and gain support even when challenged
Self-starter with a positive, team orientated attitude
Experience in building, leading and developing high performing teams
Able to build and enhance important high-level internal and external relationships.
Demonstrated business results from program implementation.
Strong leadership capabilities and communication skills. Able to articulate both strategic direction and tactical action steps to all levels of the organization.
Strategic thinker with a demonstrated ability to interpret consumer trends and research and implement relevant and actionable strategic programs.
Flexible and adaptable to change. Able to manage multiple responsibilities under pressure.
Minimum Educational Level/Certifications
- Bachelor's Degree in Business or related field
Minimum Work Experience and Qualifications
10+ years of progressive experience in multi-unit retail or consulting settings
4-6 years of strategy consulting experience at a Top Tier Firm (Bain, BCG, McKinsey) likely in the Sr. Engagement Manager/Manager or Jr Principal Level or in Private Equity
Experience working prior to or after consulting in a role within an operating company
Experience driving strategy for large multi-unit organizations
Physical Demands/ Environmental Conditions
*Must work on a computer for extended periods of time.
*Normal day-to-day business operations including using a keyboard, walking, bending and reaching
*Travel will be 20% of role, but will vary depending on requirements.
*Ability to travel to field locations including IT center in Carlsbad California, our web/app development company in Austin Texas, and concept clubs near offices.
FUNCTIONAL GROUP Corporate Operations