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24 Hour Fitness, INC. Senior Benefits Specialist in San Ramon, California

FULL-TIME Full-time

LOCATION 12647 Alcosta Blvd San Ramon CA 94583


Reporting to the Senior Manager, Benefits, this position serves as the subject matter expert on assigned benefit programs including: leave of absence, medical, dental, vision, COBRA, life, short-term disability, long-term disability, flexible spending accounts, corporate 401(k), and NQDC plans following the plan documents and within the guidelines of ERISA and other applicable laws and regulations. This position is responsible for providing a high-level of team member customer service, ensuring accurate and timely program administration, evaluating and recommending process improvements, and developing and delivering necessary benefit-related training for internal and external business partners.


Leave of Absence Administration

  • Ensure adherence to all local, state and federal regulations and laws and company policy related to Leave of Absence.

  • Partner with Legal Department to ensure legal compliance.

  • Act as point of contact for all team members for Leave of Absence related inquiries.

  • Manage Leave of Absence cases and Return to Work programs. Collect, review, and obtain approvals on all Leave of Absence requests. Prepare and send Leave of Absence communications including benefit payment and return to work process. Keep accurate records of Leave of Absence status in leave and HRIS systems. Communicate Leave of Absence status and updates to manager, payroll, Human Resources Business Partner, and third party benefits administrator. Initiate and manage failure to return from leave processes when necessary.

  • Advise business partners on Leave of Absence policies, procedures, and best practices. 60%

Benefit Program Administration and Communication

  • Function as a liaison with vendors, team members and call center staff. Research and resolve escalated issues.

  • Administer corporate benefit programs such as medical, dental, vision, COBRA, life, short-term disability, long-term disability, flexible spending accounts, wellness programs, and corporate 401(k) and NQDC plans. Keep informed of current industry trends and legislative changes that may affect plans, and maintains plan compliance with applicable federal rules and regulations. Serves as point of contact for State Disability and Company disability plans.

  • Provide training and coaching to call center staff.

  • Develop and implement communications programs; review, redesign and/or update Summary Plan Descriptions, highlights, notices and team member communications.

  • Answer questions and resolve benefit, leave of absence and retirement issues; address customer inquiries and reports.

  • Develop and deliver benefit presentations at meetings, trainings and orientation sessions. 30%

Data & Process Management

  • Maintain benefit and team member data in the payroll/human resources systems or other databases to include team member benefit plan eligibility, enrollment and COBRA compliance notifications and Leave of Absence.

  • Contribute to the improvement of departmental procedural workflow processes of simple to medium complexity using continuous improvement methodologies, which include: eligibility and enrollment processes, vendor performance monitoring, team member communications, notices and benefit delivery problem resolution.

  • Perform other duties as assigned. 10%

Total 100%


This position reports to the Senior Manager, Benefits and does not have any direct reports. The Senior Benefits Specialist interacts with club-level and corporate/regional support team members, field and corporate HR Business Partners (including HRSS and HRIS), regional field management teams, Payroll, Legal, Risk Management, IT, Facilities and third-party Benefits Administrators and vendors.


Knowledge, Skills & Abilities

  • Working knowledge of team member benefit plan policies, practices and applicable laws.

  • Working knowledge of Federal, State, and local Leave of Absence regulations and laws.

  • Ability to adapt procedures and processes to accomplish the requirements of the position.

  • Ability to rely on experience and judgment to plan and accomplish assigned tasks and goals.

  • Ability to communicate effectively both verbally and in writing.

  • Demonstrated organizational, problem solving and analytical skills.

  • Strong business English skills including vocabulary, spelling, and correct grammatical usage and punctuation.

  • Ability to be flexible in changing work priorities.

  • Ability to act in a responsive manner to customer inquiries and requests; escalating the more difficult clients or matters as necessary.

  • Ability to operate a personal computer including word processing and spreadsheet applications and related databases.

  • Ability to:

o Apply information in Summary Plan Descriptions and plan documents.

o Work independently.

o Maintain effective working relationships.

o Maintain confidentiality of information.

Minimum Educational Level/Certifications

  • Bachelor's degree in human resources management, business administration or related field or an equivalent combination of training and experience.

Minimum Work Experience and Qualifications

  • 4+ years of experience administering qualified team member benefits plan, or an equivalent combination of education and experience.

Physical Demands/ Environmental Conditions

  • Work is performed in a business office environment

Travel Requirement

  • Occasional travel to site locations or off-site meetings.


Knowledge, Skills & Abilities

  • Leave of Absence administration for a multi-state employer.

Educational Level/Certifications

May have one or more of the following:

  • Certified Team member Benefit Specialist ("CEBS").

  • Group Benefits Administrator ("GBA").

  • Certified Professional Disability Management ("CPDM").

  • Certified Pension Consultant ("CPC").

  • Qualified 401(k) Administrator ("QKA").

Work Experience and Qualification

  • Knowledge of PeopleSoft HRIS.


DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.

All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, team members are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.

Supervisors and Managers are accountable for ensuring the safety performance of team members; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.