24 Hour Fitness, INC. Receptionist in San Ramon, California
LOCATION 12647 Alcosta Blvd San Ramon CA 94583
The Team Service Support Receptionist is part of the Facilities Department and is the company's first impression. The TSS Receptionist manages all front desk operations including answer phones, receive visitors, and support the corporate operations to ensure that team members and guests receive quality facility services, overall office support, and enthusiastic reception.
ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent
- Front Desk Operations
Open and close the front office, 8 am -- 5 pm, Monday -- Friday.
Answer several lines of incoming calls at one time, screen and direct the caller to the appropriate team member.
Greet all guests and visitors and ensure the visitor log is utilized.
Process member calls and walk-ins in accordance with the Member Services policies, forward to the Member Care Specialist team as appropriate.
Organize and maintain a clean, professional appearance of lobby area.
Check and sign for packages (i.e. UPS/Fed Ex). Notify recipient.
Distribute all incoming faxes.
Oversee and maintain all Guest Offices.
Decorate the lobby for the holidays. 75%
- Customer Service Support and Follow Up
Open, reply and monitor all TSC Team Support Service e-mails. Dispatch or follow up as necessary.
Monitor 911 calls.
Maintain conference room calendars and ensure there are no conflicts.
Work closely with property management as a liaison with facilities service, technicians and janitorial.
Order, manage inventory and distribute internal and exterior building keys.
Make name plates for new employees or update when necessary.
Maintain inventory, sell and accurately bookkeep in Excel movie tickets and postage stamps.
Work on various projects as assigned by department managers. 15%
- Administrative Support to Corporate Office Departments
Create and maintain front desk standard operating procedures (SOPs).
Collect and maintain department spreadsheets, forms and documents in an organized and secure manner for ease of use, accurate posting, information sharing and statistical reporting.
Participate on the Emergency Response Team (ERT), which is trained and certified in basic emergency response (CPR, AED, First Aid and fire extinguisher).
Secure appropriate level approval when necessary.
Report all discrepancies to TSS Manager.
Perform other duties as assigned by TSS Manager. 10%
The TSS Receptionist reports to the TSS Manager in the Facilities department. This position interacts and successfully communicates with all team members, all levels of management and guests. This position also communicates and works with outside vendors and contractors in order to provide access, information, and limited direction. Receptionist is not authorized to negotiate purchases.
Knowledge, Skills & Abilities
Skilled in Microsoft Office software: Outlook, Word, Excel, PowerPoint as well as the Internet.
Ability to use all related maintenance equipment and computer applications.
Ability to work with critical facility environmental control systems.
High-quality customer service characteristics with a concierge service attitude.
High level of professionalism as this position interacts with all levels of team members, management and outside vendors.
Strong interpersonal and hospitality skills.
Solid communication skills, both verbal and written, with exceptional use of grammar and proper telephone etiquette.
Knowledge of multiple phone line system.
Familiarity with general office operations.
Basic knowledge of office equipment (i.e. fax, copier, printers and computers).
Self-motivated and ability to work with limited supervision.
Organizational skills, ability to multi-task in a fast paced environment, independent thinking, attention to detail and an ability to research problems, develop solutions, seek guidance for resolution and successfully communicate the results.
Minimum Educational Level/Certifications
- High School diploma or General Educational Development (G.E.D.).
Minimum Work Experience and Qualifications
- 2+ years of related experience.
FUNCTIONAL GROUP Facilities