24 Hour Fitness, INC. Project Manager - Club Operations in San Ramon, California
LOCATION 12647 Alcosta Blvd San Ramon CA 94583
The Project Manager plans, defines work breakdown, coordinates stakeholders, prioritizes, delivers activities and initiatives associated with process, policy, and procedures impacting operations of the clubs. Participate in the conceptual development of a project and manage its organization, scheduling, communication and implementation. Responsible for delivering quality outcomes on all aspects of the project or program managed. This role supports the clubs and corporate based on organization priorities and assist in the development and implementation of solutions to fulfill business needs.
ESSENTIAL DUTIES & RESPONSIBILITIES
Project Management - 70%
Identify, plan, organize and manage multiple, parallel projects using formal project planning techniques to successfully deliver solutions to current business needs.
Establish project objectives, policies, procedures and performance standards within boundaries of company policy and program specifications. Confer with leadership to discuss such matters as work procedures, resources, requirements, and timeline.
Initiate and maintain positive relationships with project stakeholders and other contacts to facilitate project activities and achieve objectives.
Monitor and control project through coordination of the project team to ensure project is completed per the plan specifications, on schedule and within budget.
Identify, investigate, and communicate recommended solutions to potential project risks.
Work with leadership to identify and manage where necessary financial aspects or risks of the project to protect company interests.
Represent the Project Management Office in project meetings as project manager and/or subject matter expert capacities.
Work closely with the field team to include Regional Vice Presidents, District Managers, General Managers, Department Heads, club team members, and all business partners.
Other project management-related duties as assigned by management.
Communication & Time Management - 20%
Produce professional and appropriate project communications including but not limited to: Project Charters, Project Plans, PowerPoint Presentations, Reporting, and Risk Analysis to ensure manager, key stakeholders, project team, and the business are apprised of project activities in a timely manner.
Produce professional and appropriate internal project communications to leadership teams and project stakeholders which identifies risks; outcomes; contingencies, and enables the business to make critical decisions regarding the stability and prioritization of the project.
Produce professional and appropriate communications to field operators which aligns with business communication cadence. Ensure field communication on new and existing business initiatives, process or procedure changes, initiatives and business developments are clear, and easily adopted by the target audience.
Communicate progress, risks, expectations, timeline, milestones, and other key project metrics to the team and key stakeholders in a manner and timing cadence which supports the business ability to make appropriate decisions and changes with minimal impact
Establish effective communication cadence based on project level, scope, and priority to ensure field and project teams ability to achieve and maintain key milestones.
Conduct calls with field team where needed to get updates, understand and communicate key learning, and facilitate identified resolutions post club implementation (where applicable) for a minimum 30 days.
Daily Phone and Email communication with varied teams, departments as needed/required.
Ability to communicate with and effectively manage external business vendors to the favorability of the business.
Administration - 10%
Manage and maintain project updates, timelines, charters, and reports as needed.
Schedule, lead, and attend key project meetings and ensure critical business partners are included.
Develop communications, reports, or other project documents as needed.
Follow up on internal and external business concerns.
Interact and communicate with all levels of team members: club level, corporate staff and senior leadership. The Project Manager needs to form good internal business relationships with all functional areas. This role is a central Club Operations department point of contact for certain types of information, and must know when it is appropriate to escalate issues to the Director or Vice President. This role reports to the Director of Club Operations, and has no direct reports.
Knowledge, Skills, & Abilities
Ability to develop and maintain extensive tracking and utilize project management tools to enable a multi-functional user/client base to reach both long and short term objectives.
Strong interpersonal, organizational, and communication skills.
Strong analytical and problem solving skills.
High level of detail orientation and flexibility.
High level of comfort supporting organization change and process improvement.
High level of active listening and ability to change plans or agendas based on customer need; in addition to determining when plans need to remain on course while maintaining an environment of inclusion
Ability to work effectively in a dynamic, fast-paced, team-based environment.
High level of customer service, support, and effective conflict-resolution.
Excellent computer skills, including strong knowledge of MSWord, MSOutlook, MSExcel, and MSPowerPoint.
The ability to establish and maintain effective working relationships with all levels of the organization.
Ability to manage multiple priorities and independent projects, resourcefulness to accomplish goals when required, and the ability to meet concurrent deadlines.
Ability to coordinate own and others' actions; hold self and others accountable; manage own time and manage personnel resources.
Active listening and emotional intelligence capability to be able to identify potential risks within a project or project team.
Strong commitment to ensuring quality work outcomes for self and others on the project team. Open to feedback and development needs as identified by manager and other members of the business to foster personal and professional growth.
Minimum Education Level/Certifications
- High School diploma or General Educational Development (G.E.D.).
Minimum Work Experience and Qualifications
- 3+ years of managing multiple, parallel projects or club experience in a leadership role of department head or General Manager.
Physical Demands/Environmental Conditions
Some work is performed in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work.
Regularly required to work standard office equipment (personal computer, copy machine, fax machine, etc.).
Ability to work on a computer up to 7 hours a day.
Regularly required to sit for long periods of time, and occasionally stand and walk.
Must be able to travel in and out of state across the entire country on a regular and consistent basis.
Travel may be required for assigned projects which could include overnight travel.
Knowledge, Skills, & Abilities
Good knowledge of industry standards and practices.
The ability to read and interpret documents; including contracts.
Ability to write routine reports and correspondence.
Ability to speak effectively and deliver presentations before team members of the organization at all levels and effectively respond to inquiries.
Ability to work collaboratively and independently, be flexible and handle multiple tasks.
Project Management Institute (PMI) certification such as Project Management Professional (PMP)
Preferred Work Experience and Qualifications
3+ years in a business analyst/project management role in a complex business environment.
Understanding of club processes and procedures.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY : In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
FUNCTIONAL GROUP Corporate Operations