24 Hour Fitness, INC. Benefits Administrator in San Ramon, California
LOCATION 12647 Alcosta Blvd San Ramon CA 94583
Reporting to the Senior Manager, Benefits, this position is responsible for coordinating assigned benefit programs including: leave of absence, medical, dental, vision, COBRA, life, short-term disability, long-term disability, flexible spending accounts, corporate 401(k) and NQDC plans following the Plan documents and within the guidelines of ERISA. This position is responsible for providing a high-level of team member customer service, for ensuring accurate and timely program administration, and for performing other essential administrative support functions for the department.
ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent
Benefit Program Administration
Administer corporate benefit programs such as medical, dental, vision, COBRA, life, short-term disability, long-term disability, flexible spending accounts, wellness, 401(k) and NQDC plans.
Responsible for communication with team members regarding eligibility, family status changes, online benefit enrollment, coordination of the annual open enrollment process, and maintenance of benefits information on the Company intranet. Respond to team member inquiries regarding benefit plans.
Perform 401(k) and NQDC transaction processing to include: plan participant enrollments, contribution changes, loans, beneficiary enrollments, and terminations. Perform data integrity checks as needed.
Review and audit claim invoices and billing payments to numerous benefit providers. Prepare appropriate paperwork and coordinate processing with the accounting department.
Review and process all Qualified Medical Child Support Orders (QMSCOs) according to the plan documents and ERISA mandates. 40%
Leave of Absence Administration
Act as point of contact for all team members for Leave of Absence related inquiries. Collect, review and obtain approvals on all Leave of Absence requests. Prepare and send Leave of Absence communications to team members and keeps accurate records of Leave of Absence status. Communicate Leave of Absence status and updates to manager, payroll, and human resources business partner.
Administer Leave of Absence for specified leave types, including communication with team members and managers, collection of supporting documentation and tracking leave usage.
Ensure timely flow of Leave of Absence communication and information to meet applicable timelines and deadlines. Manage all inquiries in the Leave of Absence email inbox and answer Leave of Absence hotline.
Ensure adherence to all local, state and federal regulations and laws, as well as company policies related to Leave of Absence. 40%
Data & Process Management
Maintain benefit and team member data in the payroll/human resources systems or other databases to include team member benefit plan eligibility, Leave of Absence, enrollment, and COBRA compliance notifications.
Maintain department standard operating procedures and contribute to the continual improvement of department workflow and processes.
Perform other duties as assigned. 10%
Benefit Program Communication & Support
Participate on departmental teams responsible for evaluating and implementing new benefit programs or enhancing existing benefit programs. Assist in the development of team member communications.
Respond to routine and non-routine questions and concerns from team members, managers, HR Business Partners, and benefit providers; researches problems and resolves issues.
Assist with benefit presentations at meetings, training and orientation sessions. 10%
This position reports to the Senior Manager, Benefits and does not have any direct reports. The Benefits Administrator II interact with club-level and corporate/regional support team members, field and corporate HR Business Partners (including HRSS and HRIS), regional field management teams, Payroll, and third-party Benefits Administrators and vendors. This position occasionally interacts with Legal, Risk Management, IT, and Facilities.
Knowledge, Skills & Abilities
Read, understand, and apply information in Summary Plan Descriptions, plan documents, and other
Maintain effective working relationships.
Maintain confidentiality of information.
Ability to adapt procedures and processes to accomplish the requirements of the position.
Ability to rely on experience and judgment to plan and accomplish assigned tasks and goals.
Strong business English skills including vocabulary, spelling, and correct grammatical usage and punctuation.
Ability to be flexible in changing work priorities.
Ability to act in a responsive manner to customer inquiries and requests; escalate the more difficult clients or matters as necessary.
Familiarity with office equipment operation including multi-line telephones, personal computers, fax machines, 10-key, copiers, printers, voice mail and e-mail systems.
Ability to operate a personal computer including word processing and spreadsheet applications and related databases.
Ability to add, subtract, multiply and divide; ability to compute rate, ratio and percentage.
Ability to communicate effectively both verbally and in writing.
Demonstrated organizational, problem solving and analytical skills.
Minimum Educational Level/Certifications
- Associate Degree or an equivalent combination of education and experience.
Minimum Work Experience and Qualifications
- 2+ years of experience administering qualified employee benefit plans and Leave of Absence programs or an equivalent combination of education and experience.
FUNCTIONAL GROUP Human Resources