24 Hour Fitness Jobs

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24 Hour Fitness, INC. Fitness Manger II in Kew Gardens, New York

FULL-TIME Full-time

LOCATION 8002 Kew Gardens Road Kew Gardens NY 11415


The Fitness Manager II (FMII) ensures the club delivers an outstanding and well-rounded fitness experience to all members through a holistic approach to offering fitness products and services. Through hiring and developing talented team members who build relationships and translate the value of fitness offerings, a strong focus on behaviors that drive member retention, and proactively reviewing process and team member effectiveness, the FMII drives both successful member engagement and attainment of fitness revenue goals.


Leadership Excellence - 60%

  • Hires, trains and fosters continuous development of all Fitness team members, including Fitness Coaches (FC), Master Coaches (MC), Group X Coaches (GXC), and Fitness Supervisor (FS).

  • Leads Fitness team members to provide members with a full complement of fitness

offerings tailored to meet members' individual needs. Models relationship building and

product/service offerings, and acts as subject matter expert to support all team

members in providing total fitness solutions.

  • Cultivates Fitness team members' skills through continuous assessment, feedback and

coaching via session/class observation.

  • Implements and oversees regular training to ensure all fitness team members provide

exceptional service in a member-centric environment. Regularly shares industry updates

to complement offerings.

  • Encourages members to take advantage of a wide assortment of fitness offerings tailored to meet their goals, and inspires team members throughout the club to do the same.

  • Manages overall performance, engagement, and personnel matters for fitness team


  • Responsible for the successful attainment of department targets, including revenue, class penetration, and member retention though all fitness offerings in club.

Fitness Management - 30%

  • Develop fitness business and GX program plans utilization and review weekly sales

numbers & club statistics with General Manager to identify potential revenue gaps

and modify team execution strategy as necessary.

  • Creates and updates fitness, group sessions and class schedules, including open class

management and group session and class coverage, to bring to members the right

classes at the right time. Drives improved group session and class utilization and

effectiveness of programming.

  • Manages fitness and GX labor budgets, and ensures team members properly use the

Time & Labor and Fitness Scheduling Systems.

  • Ensure accurate administration of Personal Training including client records,

measurement tracking, and workout programs.

  • Evaluates, manages and support all aspects of fitness and GX equipment ordering.

  • Oversees and engages in the successful onboarding of new members clients, fully

acclimating to fitness offerings to achieve fitness goals.

Cross Functional Leadership and Development - 10%

  • Develops a broad skill set in order to understand the fundamental roles and duties of

the Sales & Service Manager (SSM) and GM.

*Leans in to provide members with solutions to all club-related needs or concerns,

where SSM/GM are absent and/or need extra support

  • Actively engages in formal and informal cross-training activities.

  • Coach client sessions, group sessions and classes occasionally.


All Fitness Coaches, Master Coaches and Group X Coaches report directly to the FMII.


Knowledge, Skills & Abilities

  • Technique and program design for both personal training and group fitness

  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups

  • Strong interpersonal skills and a sincere desire to help people achieve their goals, both members and team members

  • Gap analysis strengths, in both performance management and business results

  • Collaboration and willingness to support frontline and leadership team members across departments

Core Traits


-a desire and determination to succeed; undeterred by failure


-mindful, observant, empathetic, considerate of others


-consistent, flexible, true to their word; can be relied upon by others


-engaged, positive; eager to be of service


-fully authentic, sincere and open-minded; shows up as who they are


-strong endurance, self-motivated; faces challenges head-on


-demonstrates high integrity, conscientious, truthful; stands up for their beliefs


-eager to learn and understand, observant; interested in others


-strives to excel and better their abilities; delivers results at the highest level

Minimum Educational Level/Certifications

  • High School Diploma or GED required, Bachelor's degree preferred

  • National Certification (One or more of the following certifications):

o American College of Sports Medicine (ACSM)

Certified Personal Trainer

Health Fitness Specialist

Clinical Exercise Specialist

Clinical Exercise Physiologist

Cancer Exercise Trainer

Certified Inclusive Fitness Trainer

o American Council on Exercise (ACE)

Personal Trainer Certification

Lifestyle & Weight Management Consultant Certification

Advanced Health and Fitness Specialist

o The Cooper Institute

Personal Trainer Certification

o International Fitness Professionals Association (IFPA)

Personal Fitness Trainer Certification

Advanced Personal Fitness Trainer

Master Personal Fitness Trainer

o National Academy of Sports Medicine (NASM)

Certified Personal Trainer

o National Council on Strength and Fitness (NCSF)

Personal Trainer Certification

o National Exercise and Sports Trainers Association (NESTA)

Personal Fitness Trainer Certification

o National Federation of Professional Trainers (NFPT)

Personal Trainer Certification

o National Strength and Conditioning Association (NSCA)

Certified Personal Trainer

Certified Strength and Conditional Specialist

Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)

  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved


  • Group Fitness certification preferred (AFAA, ISSA, Les Mills, Zumba, etc.)

Minimum Work Experience and Qualifications

  • 1-2 years' management experience, preferably in retail or hospitality industry, leading 20+ employees

  • 2+ years as a Personal Trainer preferred

Physical Demands/Environmental Conditions

-Must be able to lift 50 lbs.

-Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting and prolonged standing and walking.

Travel Requirement

  • Availability to travel 10% of the time to attend training and meetings