24 Hour Fitness, INC. Sr. Sales and Service Expert in Hayward, California
LOCATION 24727 Amador Street Hayward CA 94544
At 24 Hour Fitness we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We've changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We're looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
As one of our Sales Advisors (SA) you generate revenue by creating excitement over goal attainment, enrolling members, and being in relationship with potential, new and existing members.
Essential Duties & Responsibilities:
Build community ties using company provided tools/programs. (i.e., Community outreach/Local Promotions, Corporate Sales on-sites)
Create new business internally through member promotions, referrals and the dissemination of guest passes
Create new business externally through outside promos (hot spot mini promos and planned events)
Reach out to potential members by phone and set appointments for potential new business
Promote specials to current and future guests
Complete agreements and manage daily planner/leads
Successfully attain personal revenue targets
Tour potential members through the club and connect the guest to the facility, equipment, services and amenities
Understand how 24 Hour Fitness's products/services will satisfy the potential member's needs
Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal
Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level
Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol
Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests
Follow up with members that have enrolled to ensure we are exceeding expectations
Provide the highest level of customer service possible when communicating and interacting with guests
Assist in maintaining a clean and operational facility
1-3 years of customer service or sales experience preferred
Competitive drive to succeed in a commission sales and performance based culture
Excellent customer service and communication skills
Independent, self-starter with strong organizational skills and passion for helping others lead healthy and fit lives
In-depth knowledge of sales practices and techniques
Certifications / Educational Requirements:
- High School Diploma or GED required
Must be able to lift 45 lbs.
Typing, using the telephone and computer mouse
Ability to demonstrate proper fitness techniques
Frequent sitting, standing, walking and stair climbing
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $20.97 - $20.97
FUNCTIONAL GROUP Sales