24 Hour Fitness, INC. Executive Assistant- Regional Vice President in Dallas, Texas
LOCATION 700 N Harwood Dallas TX 75201
This position is responsible for providing advanced administrative support to the Sr. Director Fitness Operations and Fitness team. Administrative responsibilities for this role, in addition to project management activities, generally include: coordination of Fitness events, meetings, and trainings, managing certification validation process, preparing reports, calendar management, coordinating travel arrangements, and communicating with key partners.
ESSENTIAL DUTIES & RESPONSIBILTIES
Estimated % of Time Spent
Certification Validation Management
Responsible for owning and coordinating Fitness Certification Validation program. This includes having a great understanding of the process and qualification criteria.
Work directly with the club leaders to provide directions and act as a key point of contact for the programs.
Provide follow through and direction to complete tasks in a timely fashion. Monitor team member communication daily.
Keep documentation and records of all paperwork involved with the programs.
Management of calendars, travel, correspondence and field communication regarding certification process.
Regular and ongoing meeting coordination, preparation of materials, and setup
Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations
Possess autonomy in tracking outstanding items, meeting deadlines and following up on all projects through completion
Handle calls from field management; resolving questions and challenges related to certification validation process and qualifications
Proactively identify needs of development or updating in the programs.
Consolidate information/feedback from trainings.
Miscellaneous Fitness Admin Responsibilities
Complete tasks as needed to support the fitness team including preparing reports, presentations, and ad hoc policy, procedure, and process updates that impact the clubs.
Regular supply & equipment ordering for Fitness Educators
Maintain proper management of Fitness files and certifications
Assist Office staff with projects as needed
This position is expected to interact with all levels of management and staff, both within Corporate/Field offices and in the clubs. The position may also be responsible for developing and maintaining relationships with external vendors or information providers.
Knowledge, Skills & Abilities
Highly organized individual with strong time management skills and attention to detail.
Ability to deal with highly sensitive information in a professional and confidential manner.
Excellent written and verbal communication skills.
Problem solving/analytical abilities.
Extensive knowledge and skill with Microsoft Office suite.
Minimum Educational Level/Certifications
- High School diploma or General Educational Development (G.E.D.).
Minimum Work Experience and Qualifications
2+ years of experience on hands-on support level role
1+ years of project management experience
Physical Demands/ Environmental Conditions
* May require extended hours of computer work.
- May require extended time talking on a phone.
- Not required for this position.
Knowledge, Skills & Abilities
Familiar with Human Resources best practices and programs
Knowledge of Fitness industry and fitness certifications
* Bachelor's degree.
Work Experience and Qualification
Experience in retail/fitness industry.
Process improvement experience.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY : In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
FUNCTIONAL GROUP Club Management