24 Hour Fitness, INC. TSS Coordinator in Carlsbad, California

LOCATION 1265 Laurel Tree Lane Suite 200 Carlsbad CA 92011

The TSS Coordinator is part of the Facilities Department and primarily supports daily corporate operations and assists with overall initiatives related to security, emergency response, special events, etc. This position ensures team members and guests receive quality facility services, overall office support, and reception.


Corporate Office Coordination

  • Support daily corporate operations which include mail, reception, records and office/facility duties. Assist to enforce corporate standards and policies. Run routes and/or errands as necessary to support daily operations.

  • A point of contact for corporate office needs and problem resolution ensuring that inquiries, requests, requirements and complaints are identified, responded to and scheduled for completion within an acceptable time frame.

  • Support Greatest / Healthiest Place to Work initiatives by making sure snacks and other items are replenished, refreshed and inventoried.

  • Monitor general well-being of the facilities and react/report problems.

  • Support on demand special events, meeting room set up, projects, etc.

  • Cross train with all other TSS Coordinators and assist / cover positions for department absenteeism or whenever required.

  • Support New Hire Orientation process by ensuring office/cube set-up and giving tours to new team members.

  • Maintain department spreadsheets, forms and documents in an organized and secure manner for ease of use, accurate posting, information sharing and statistical reporting.

  • Create and maintain Standard Operating Procedures (SOPs).

  • Works with Lead and office Safety Captains to ensure safe workplace by periodically examining equipment for safety risks, malfunctions, and/or wear and tear safety concerns.

  • Critical participant on the Emergency Response Team (ERT), which is trained and certified in basic emergency response (CPR, AED, First Aid and fire extinguisher).

  • Perform and complete work as directed by TSS Manager or other managers including special project(s). Secure appropriate level approvals when necessary. 50%

Local Specific Responsibilities

  • The TSS Coordinator has assigned location specific focus in any or all of the following areas: purchasing, mail, facilities operations, records, special events, security, and special projects.

  • Manages PT bios program

o Creates PT bios for Fitness department ensuring accuracy and quality

o Coordinates shipping/delivery of bios to clubs or appropriate personnel

o Edits bios/photos as necessary

  • Supports Engagement Committee on special events at location

o Orders material as necessary for events (BBQs, meetings, holiday events, etc.)

o Sets up and takes down materials for meetings, both in office and outside if needed 40%

Vendor Administration

  • A point of contact for vendors supporting the Team Support Service department.

  • Assess vendor relationships, services and processes to ensure their systems and procedures have integrity and that they are providing quality output that meets company expectations.

  • Coordinate vendor visits, escort vendor representatives and monitor their work.

  • Under the direction and supervision of the TSS Manager and within the established purchasing guidelines, procure services and facility related items via credit card and/or in accordance with our contracts. This position is not authorized to negotiate purchases.

  • Understand budget and procure within limitations.

  • Audit vendor invoices in preparation for approval by Manager and payment.

  • Report all discrepancies and/or concerns relating to vendor billing, relationships and/or services to the TSS Manager. 10%

Total 100%


The TSS Coordinator reports to the TSS Manager in the Facilities department. This position interacts with all levels of team members and management, as well as outside vendors and contractors. This position does not have direct reports.


Knowledge, Skills & Abilities


  • Skilled in Microsoft Office software: Outlook, Word, Excel, PowerPoint.

  • Ability to use all related maintenance equipment and computer applications.

  • Understanding of other software: Internet, carrier, work order systems, etc.

  • Ability to work with critical facility environmental control systems.


  • High level of professionalism as this position interacts with staff, all levels of management and outside vendors.

  • Strong customer service and hospitality skills.

  • Organizational skills, self-sufficiency, independent thinking, attention to detail and an ability to research problems, develop solutions, and successfully communicate the results.

  • Strong verbal and written communication skills.

  • Self-motivated and ability to work with limited supervision.

  • Ability to assess problems and seek guidance for resolution.

  • Strong organizational skills and ability to multi-task in a fast paced environment.

  • Knowledge of general office procedures including facilities operations, records management, and mail processing.

  • General understanding of risk and safety liability issues in an office environment.

  • Valid driver's license as well as a clean driving record.

Minimum Educational Level/Certifications

  • High School diploma or General Educational Development (G.E.D.).

Minimum Work Experience and Qualifications

  • 2+ years of related experience.

Physical Demands/ Environmental Conditions

  • The physical demands for this position are representative of those that must be met by an employee to successfully perform the essential job functions.

  • Regularly required to sit, and use hands and fingers; reach with hands and arms; talk and hear.

  • Frequently required to stand, walk, stoop, kneel, crouch or crawl.

  • Able to lift and/or move up to 40 pounds.

  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

  • Occasionally exposed to moving mechanical parts, using office equipment, using hand tools and using hand truck dolly.

  • Noise level in the work environment may fluctuate between quiet, moderate, and loud.

Travel Requirement

  • Occasional travel may be required.


FULL-TIME Full-time