24 Hour Fitness, INC. Recovery Specialist (iCRYO) in Aurora, Colorado
LOCATION 15900 E. Briarwood Circle Aurora CO 80016
The Recovery Specialist (iCRYO) delivers an outstanding and well-rounded wellness experience to all guests and members by educating guests on iCRYO products and services. The Recovery Specialist builds relationships and translates the value of iCRYO offerings and has a strong focus on behaviors that drive member acquisition and retention. The Recovery Specialist is responsible for performing select, non-medical, services, maintaining a clean environment and following safety protocols within the center.
ESSENTIAL DUTIES & RESPONSIBILTIES Estimated % of Time Spent
Executes the CARE sales model with each guest and passionately relate how iCRYO's products/services will satisfy their wellness needs.
Tours potential members through the center and describes the facility, equipment, services and products that can support individual wellness goals.
Communicates membership and package offers in a clear and concise manner using Company provided presentation tools.
Accurately enters members into Company point-of-sale (POS) system following iCRYO processes and protocols.
Consistently achieves or exceed personal and team sales goals. 40%
Partners with Center Manager to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Performs non-medical services professionally and timely with a focus of safety.
Maintains name relationships with members and serving as a resource for their questions or concerns.
Provides a clean, friendly, well-maintained center.
Understands and follows center safety protocols, policies, and procedures to ensure a safe environment for team members and members. 30%
Prospecting and Lead Generation
Obtains leads externally from within the community using company provided tools/programs. (i.e. Community outreach/Local Promotions, Corporate Sales on-sites).
Generates leads/new business internally through member promotions, referrals, the dissemination of provided marketing assets.
Works with club team members to generate leads within the facility.
Contacts leads via phone/text to offer upgrades, package/membership renewals, and/or schedule first time visits.
Communicates and promotes marketing campaigns to leads and members.
Manages and follows up on leads/new business.
Executes daily planner to track and plan for successful lead management and selling activities.
Consistently achieve or exceed personal productivity goals. 30%
Reports to the Center Manager (iCRYO). Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of Fitness and/or Wellness Industry.
Ability to work with computers.
Strong interpersonal communication skills.
Strong customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team.
Ability to operate Point of Sale (POS) System.
General mathematical skills required to accurately compute and complete required functions.
Understanding of sales goals and operations processes
Ability to pass the iCRYO Cryotherapy Exam following initial training.
Minimum Educational Level/Certifications
High School Diploma or GED.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required (within 60 days of employment).
Bachelor's degree preferred.
Minimum Work Experience and Qualifications
Prior experience in fitness, retail, or wellness industry preferred.
1-2 years of experience in sales preferred.
Physical Demands/ Environmental Conditions
Ability to work in office; move about center and club
Ability to communicate telephonically with members
Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system
While performing the duties of this job, the team member may be exposed to potentially hazardous materials and/or pathogens
Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required
- Minimum travel may be required for training purpose and lead generation.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
Actual offer may vary from posted hiring range based on location, work experience, and/or education.
Pay Range: $17.51 - $18.54
FUNCTIONAL GROUP Sales