24 Hour Fitness, INC. Area Loss Prevention Manager-New York/New Jersey in New York, New York

LOCATION 136 Crosby New York NY 10012

JOB SUMMARY

This position is responsible for various Loss Prevention activities which support the protection of 24 Hour Fitness assets, including people, property and brand reputation. This position plays a critical role in performing operational compliance assessments at club locations, conducting internal and external fraud investigations and directing security and safety requirements within the field. Additionally, this position is responsible for, identifying and controlling retail and membership revenue shortage through awareness training, control implementation and analyzing of exception report data.

This position reports directly to the Regional Loss Prevention Manager; and also receives direction from Corporate Director, Loss Prevention

ESSENTIAL DUTIES & RESPONSIBILTIES

  1. Investigation/Training/Auditing
  • Interacts professionally and effectively through verbal and written communication with all professional contacts, with emphasis on supporting company interests

  • Educates both new hire employees and club management staff on new and existing operating and Loss Prevention policies & procedures

  • Implements company-wide and divisional initiatives, as developed with business partners and directed by the Director, Loss Prevention and Regional Loss Prevention Managers

  • Ensures all external/internal investigations, incident response, and resolutions comply with applicable laws, 24 Hour Fitness policy and industry leading practices to reduce 24 Hours exposure to civil litigation

  • Works closely with local and Federal law enforcement to develop crime prevention and appropriate incident response strategies

  • Analyzes and prepares quantitative exception report data, pro-actively determines appropriate course of action and implements risk-mitigation solutions as directed by the RLPM

  • Performs and monitors club assessments, determines loss implications and addresses performance exceptions to established Loss Prevention policies and procedures with appropriate business partners

  • Supports company physical inventory process in highest shrink markets/locations, to ensure the accuracy of inventory counts

  1. Administrative and Miscellaneous Duties
  • Completes administrative duties, presentations and timely/accurate reports and paperwork related to investigations, incidents and audits/assessments

  • Performs miscellaneous duties as assigned by the RLPM or Director, Loss Prevention

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

  • Working knowledge of computer applications including Microsoft Excel, Word, Power Point and various camera monitoring platforms

  • Working knowledge of CCTV systems, alarm systems, physical security systems/operations

  • Experience with manipulation, evaluation and analysis of data exception reports

  • Familiarity with progressive Loss Prevention and Shrink reduction strategies

  • Proven ability to partner with District/Club Management on Loss Prevention strategies

  • Working knowledge of criminal and civil laws as they relate to loss prevention activity

  • Excellent written and verbal communication skills and ability to complete and conduct presentations

  • Motivated with the ability to work independently

  • Knowledge of unit and asset protection, investigative techniques, report writing and state laws regarding apprehension and arrest, search and seizure, and rules of evidence

  • Strong analytical and problem solving skills

  • Demonstrated strong organization and time management skills and multi-tasking abilities

  • Detail-oriented and flexible

Minimum Educational Level/Certifications

  • A High-school diploma or equivalent successful work experience

Minimum Work Experience and Qualifications

  • 3-5 years as a LP investigator/LP manager in a retail or multi-unit environment

Physical Demands/ Environmental Conditions

  • Regularly required to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)

  • Ability to work on a computer up to 7 hours a day

  • Regularly required to sit, stand and walk for long periods of time

  • Regularly required to use hands to operate computer and other office equipment

  • Close vision required for computer usage

  • Occasionally required to stoop, kneel, climb and lift up to 25 pounds

  • Work is performed in a standard office environment without unpleasant or hazardous conditions. Work entails typical physical demands involved in office work and fitness club settings

Travel Requirement

  • Regular car travel to assigned club locations - up to 70%

  • Occasional air travel to assigned club locations and/or California-based Corporate Offices - up to 20%

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

FUNCTIONAL GROUP Operations

FULL-TIME Full-time