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Service Representative

Date: Oct 5, 2014

Location: Pflugerville, TX, US

Company: 24 Hour Fitness

Auto req ID: 3829BR
Job Title: Service Representative
Area of Interest: Service
Location Name: 00658 Pflugerville Super Sport -TX
Address: 1401 Town Center
City: Pflugerville
State: TX
Zip Code: 78681
Job Description: Job Summary
The Service Representative (SR) provides customer service support to the club members and guests.

- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly
and well maintained club, and executing the team member basics of being on time and complying with
the dress code..

- Responsible for assisting and directing members/guests

- Monitoring incoming inquiries and ensuring proper check in procedures are followed
Organizational Relationship:
Reports to the Service Manager or Assistant Service Manager
Essential Duties & Responsibilities:
Member and Guest Check in Compliance [50% of time]

- Greet all incoming members and guests

- Ensure all check in procedures are followed

- Ensure Guest Fitness Profiles are completed and appropriate fees are collected

- Enter Guest and Telephone Inquiry information into GMS
Customer Service [25% of time]

- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.

- Handle member service issues to include: Personal Training, guest, Lost and Found items, new
membership cards, change of address, EFT setup or change, and questions regarding billings and

- Record member concerns on the Member Service Log or Maintenance Log (depending on issue).

- Record lost and found items on the Lost and Found Property Log and secure items per policy

- Ensure required forms are available, and completed and processed properly (e.g. Kid’s Club Coupon
Log, Group X Reservation sheets, etc.)

- Promote and sell merchandise

- Keep front desk area and lobby clutter free, and orderly

- Perform general cleaning duties to include hourly locker room checks
Point of Sales [25% of time]

- Operate Tomax system and ensure open/close/break procedures are followed

- Reconcile and report all incoming or outgoing (i.e. drink refunds) monies

- Process all monetary transactions through Tomax
Knowledge, Skills & Abilities:

- Strong customer service skills

- Strong communication skills both oral and written

- Organization skills

- Attention to detail
Certifications / Educational Level:

- High School Diploma or GED required

- Must complete Club Orientation training prior to beginning the Front Desk Receptionist training

- Must complete Front Desk training prior to working alone at the Front Desk
Service Representative
JC 4522 Service Representative 04-09-10 PAGE 2 of 2

- Must complete Club Safety training within 30 days of hire

- Must attend New Hire Orientation prior to first scheduled shift in assigned club

- Must have 6-12 months experience in customer service function. Retail environment preferred.

- Experience with multiple phone lines preferred

- Basic computer skills
Physical Requirements:

- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours.
The employee occasionally sits, walks, kneels and reaches with hands and arms.

- Frequently required to lift and/or move up to 25 lbs.
Work Environment:

- While performing the duties of this job, regularly exposed to moving mechanical parts

- The noise level in the environment is occasionally loud

Nearest Major Market: Austin
Job Segment: Customer Service Representative, Front Desk, Customer Service, Administrative