24 Hour Fitness, INC. District Manager in Glendale, California

LOCATION 450 North Brand Blvd Glendale CA 91203

The District Manager (DM) ensures that all assigned clubs within a district provide the industry's best member experience, exhibit a team driven environment, and achieve financial success. The DM's major emphasis is to recruit, hire, train and develop a diverse, high performance team of Club Managers (CMs) that delivers on company goals and reflects its values.

  • Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained clubs. Ensure that managers create and maintain a service culture at all clubs within the district.

  • Sets operational goals and priorities for all CMs and is responsible for attainment of district targets (e.g. revenue, profit, turnover and retention).

  • Responsible for the performance management of the district as required to maintain company standards and financial results.

  • Responsible for the hiring and development of the district team with particular emphasis on club leadership positions.

  • Recommends staffing changes, additions, special pricing, promotions and facility remodels to the RVP and divisional staff.

  • Provides guidance on the district operating budget and approves discretionary expenditures (within set guidelines) for all clubs within the district.

Span of Control / Organizational Relationship / People Management:

Reports to the Regional Vice President (RVP)

Approximate job scope: 10 clubs

This position directly manages multiple Club Managers inside the district.

Essential Duties & Responsibilities:

Planning

Participate and provide field input into the development of the district P&L and operating plan. To achieve this objective, the DM will:

  • Work with the Club Managers to ensure that they proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (See management section.)

  • Establish priorities and goals, including revenue targets for membership, fitness & labor for CMs

  • Identify, plan and execute club improvements within the district

  • Provide input to the RVP regarding the regional P&L

  • Review allocated club budgets with CMs in order to receive feedback and recommended changes and suggestions

Managing

Set team and individual goals, monitor progress and provide guidance to ensure that district operational objectives are achieved. To achieve this objective, the DM will:

  • Partner with CMs, human resources & recruiters to prospect new management for clubs

  • Recruit, interview & hire CMs, review & provide advice on tier-two club management hires

  • Provide consistent accountability for direct reports through training, coaching conducting planning sessions and performance reviews. Recognize good performance and discipline when necessary

  • Develop direct reports by communicating priorities and equipping the team to achieve results through significant face-time and coaching on member service and team satisfaction

  • Create Individual Development Plans (IDP) with direct reports on an annual basis

  • Provide guidance to CMs on localized tactics to deliver on agreed upon performance goals and on implementation of corporate and divisional programs

  • Monitor and observe club facilities to ensure execution of the service promise and adherence to company programs and offer recommendations to CMs

  • Monitor each club's performance

  • Recommend staffing additions and promotions, marketing spend, special pricing, club remodels, and repairs and maintenance (R&M)

  • Coordinate local promotions with Club Managers.

  • Coordinate new or relocation club activities including staffing, training and promotions

  • Resolve the most difficult escalated member concerns that are outside of the authority of CM to solve

  • Provide resources and direction to ensure that company policies, including loss prevention procedures, employment and human resources policies are enforced

Inspiring and Leading Change

Communicate, lead by example, and motivate the district to understand, develop passion and implement a club culture that reflects the corporate image, values, and strategy. To achieve this objective, the DM will:

  • Be visible within the district clubs and set the example for providing member and team member satisfaction

  • Inspire and encourage CMs to follow through on member and team member initiatives

  • Ensure that 24 Hour Fitness values of enhanced member experience and team member satisfaction are embedded in the management and personnel of each club

Qualifications:

Knowledge, Skills & Abilities:

  • Fitness industry knowledge preferred

Educational Level:

  • High School Diploma or GED required

  • Bachelor's Degree preferred

Experience:

  • 3-4 years of progressive management experience supervising 3-10 employees

  • 4-6 years of broad retail/hospitality/service industry experience

  • Comparable multi-unit management experience preferred

  • Prior experience in the three 24 Hour Fitness club departments: Sales, Service, & Fitness preferred, cross functional training across other jobs/roles at minimum.

  • Experience and familiarity with managing to a P&L preferred

  • Operations management experience preferred

  • Consultative sales experience preferred

Physical Qualifications:

  • Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.

  • Travel: Must be able to travel by car and airplane up to 80% of the time

  • Ability to communicate telephonically with internal and external members

  • Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment:

  • Work is typically performed in a club environment

  • While performing the club-visit duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud

  • Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

FUNCTIONAL GROUP Club Management

FULL-TIME Full-time